Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard delivery timeframe for my order?
Most furniture items are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, with real-time tracking provided via email.
Do you offer a warranty on your furniture?
Yes, all Lifely products come with a 12-month manufacturer's warranty that covers structural defects and workmanship to ensure your peace of mind.
What is your return policy if I change my mind?
We offer a 14-day change-of-mind return policy. Items must be in their original packaging and unassembled condition to be eligible for a refund, minus shipping costs.
Are your products sustainably sourced?
At Lifely, we prioritize sustainability by partnering with suppliers who use FSC-certified timber and eco-friendly manufacturing processes wherever possible.
Can I track my delivery in real-time?
Once your order leaves our warehouse, you will receive a tracking link via SMS or email that allows you to monitor your furniture's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options including Afterpay and ZipPay to make furnishing your home easier.